[OmegaZero_Alpha]

You two forget the actual problem here: If they have a dedicated support team to sort out 'scammers' then they are too close admitting that their hats and items are intended to have monetary value.

Because of the fact you need to buy keys to unbox crates, if they were to do this then the game would basically be an online slot machine, which constitutes illegal gambling.

RS and WoW get away with this because they ban people for selling their items for real world money, their valuable items aren't entirely dependent on a random drop system that you can directly pay to enter, etc.

If they had a dedicated investigation team they would need to restrict trade to an item-to-item standpoint and ban people for selling for real money, make unlocking crates free, or a bunch of other options, All of which would destroy the market.

And DOPP, your wages on help desk agents in Washington is on the low side. My usual bid for an IT desk is around $38k-$49k a year, depending on bennies. Management out here has been known to run around in the $80k-$90K mark. And this is liquid employee income, which doesn't include what they have to pay Our Lord and Emperor Christine Gregoire.

Then again they could always outsource to cock-sucking second-world shit-holes like everybody else.