Posts: 5,877
Threads: 182
Joined: Dec 11, 2004
Just informing everyone that I never took down the stats. It was a problem on their end. It is back up and running now.
Quote:3 entries on 1 pages: [1]
Data Message
#1 Thomas Görz
02. Jun 2008 10:45:15 Dear Customer,
As stated in our status box in the news section our provider has experienced a massive outage in one of its datacenters which was caused by an explosion. The server where your stats are generated is affected by this accident. The data is still available and aas soon as the server comes back online our service can proceed without any limitations. Please be assured the technicians are working 24h a day to restore/replace all necessary equipment.
Please check our status box for new updates.
We know this is not a satisfactory situation for you, but everything is undertaken to limit the negative effects.
Best regards
The HLstatsX - Team
#2 Tobias Oetzel
02. Jun 2008 22:57:05 Dear Customer,
We are glad to inform you that our provider managed bringing our servers back online. Only minutes later we started restoring our services. After fixing
all databases (a few were damaged through the sudden power loss) all accounts have been started and are running since then.
If you still should have a problem please contact us by opening a new ticket.
We would like to thank you for your patience while going through this exceptional situation. We also apologize again for all inconveniences caused!
Best regards
The HLstatsX - Team
#3 Tobias Oetzel
02. Jun 2008 22:57:05 The ticket is closed.
Posts: 459
Threads: 21
Joined: Dec 29, 2007
Posts: 1,215
Threads: 34
Joined: Nov 20, 2007
lmao Kaylee. :lol:
Yea, our stats were down also along with a lot of the other major servers that I play on. Ours finally got back up earlier this afternoon, but they appear to back down again atm. -.-
Edit- Latest news from hlstatsx as of 7:45PM June 3rd:
Due to the problems we had with one heavily damaged datacenter meanwhile new servers had been ordered and till 23:00 GMT we expect the transfer of all accounts to the new servers to be finished. By then our own high requirements to service quality can finally be met again. During that of course we try literally everything to keep any interruptions as short as possible. Customers will get an email telling them what might be changing and what steps they would need to do. Again we apologize for all the inconveniences this caused on your side. Affected servers: logs07.hlstatsx.com, logs08.hlstatsx.com, logs13.hlstatsx.com
Update: At this time we still cannot give good news to you. We know exactly in which situation the most of you are. You are probably getting lots of complaints for something you cannot influence. It is exactly the same situation for us. We are still waiting on two things. Firstly, that our current servers will be online again no matter how. Second, we are waiting for the new servers in a different city which should be used as a replacement for the servers in the damaged datacenter.
Update: logs13.hlstatsx.com has just become online. We are currently restoring services and expect this server ready to go within the next few minutes.
Update: logs13.hlstatsx.com is back online and serving right now. As soon as we have the new servers we will switch all accounts smoothly to a complete different location to ensure permanent stability.
Update: logs08.hlstatsx.com is also back online and serving right now.
Posts: 4,310
Threads: 64
Joined: Feb 15, 2008
Wouldn't mind if they were all reset to 0.
